Cancellation and refunds
Cancel anytime, in two taps.
How cancelling works and our refund policy. The same policy is part of our Terms of Service.
v3.4 · Effective: 21 September 2026 · Last updated: 21 September 2026
01
Cancelling a plan
- Auto-renew plans renew until you cancel them. Pay-once plans never renew, so there is nothing to cancel.
- Cancel any time in Settings, in two steps, with no questions asked. You can also cancel the standing instruction in your bank or UPI app.
- Cancelling stops every future charge. You keep every feature until the end of the period you already paid for, and your unused credits and alerts stay saved on your account.
02
Refunds
All payments are final and non-refundable. Plans start the moment payment is confirmed, so we do not refund a payment once it has gone through, including for unused time, unused AI credits, or unused WhatsApp alerts.
You can cancel any time in Settings. Cancelling stops future renewals; you keep every feature until the end of the period you already paid for.
We only return money in these cases:
- A charge made in error: you were charged twice for the same period, charged after you cancelled, or charged for a plan that never activated.
- Where the law requires it. Nothing in this policy takes away a right that applicable consumer law gives you.
If you think you were charged in error, email support@supalander.com from your account email with the payment reference shown in Settings. We reply within 2 business days, and an approved refund goes back to the original payment method, usually within 5 to 7 business days depending on your bank.
03
Questions
Ecliptz Labs Private Limited. Email support@supalander.com. The full agreement is in our Terms of Service.
Questions about this? Email support@supalander.com. A human answers.
Read the Terms of Service →